1. Introduction
Orchid Cigarettes Dubai (OCD) is committed to protecting the privacy of individuals who interact with our website and submit inquiries through our contact forms. This Privacy Policy explains what personal data we collect, how we use it, and the rights available to you regarding your personal information.
2. Who We Are
Orchid Cigarettes Dubai is a cigarette manufacturing company based in Dubai, United Arab Emirates. This Privacy Policy applies to all personal data collected through the OCD website and related B2B inquiry processes.
3. Data We Collect
When you submit an inquiry through our website contact forms, we may collect the following personal information:
- Full name
- Company name
- Country of operation
- Email address
- Phone number
- Details of your inquiry or product requirements
We do not collect sensitive personal data and we do not use cookies for advertising or tracking purposes beyond standard website analytics.
4. How We Use Your Data
Personal data submitted through our website is used solely for the following purposes:
- Responding to your business inquiry
- Providing product specifications, pricing, and export documentation relevant to your request
- Maintaining records of business correspondence
- Contacting you regarding your inquiry or follow-up questions
We do not use your personal data for unsolicited marketing communications. We do not sell, rent, or share your personal data with third parties for commercial purposes.
5. Data Retention
Personal data submitted through our website is retained for as long as necessary to respond to and manage your inquiry, and for a reasonable period thereafter for record-keeping purposes. Data that is no longer required for business purposes is deleted or anonymized.
6. Data Sharing
Orchid Cigarettes Dubai does not share your personal data with third parties except where required to fulfill your inquiry — for example, sharing relevant details with a logistics or freight partner in connection with a confirmed export order. In all such cases, data is shared only to the extent necessary and with parties who are bound by appropriate confidentiality obligations.
We may also disclose personal data where required to do so by applicable law or regulatory authority.
7. Data Security
Orchid Cigarettes Dubai takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of data transmission over the internet can be guaranteed as completely secure, and we cannot accept liability for unauthorized access resulting from circumstances beyond our reasonable control.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate personal data
- Request deletion of your personal data where it is no longer required
- Object to the processing of your personal data
To exercise any of these rights, please contact us using the details below.
9. Cookies
This website may use basic cookies to support website functionality and anonymous visitor analytics. These cookies do not collect personally identifiable information. You can disable cookies through your browser settings at any time, though doing so may affect the functionality of certain parts of the website.
10. Changes to This Policy
Orchid Cigarettes Dubai reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. Continued use of the website following any changes constitutes acceptance of the revised policy.